Attention Points to Energy Poverty (PAPE)

Project name Attention Points to Energy Poverty (PAPE)
November 2015 - March 2016
Total budget: Barcelona City Council €11,885.09 €
  • Families in a situation of energy vulnerability
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The Attention Points to Energy Poverty (PAPE for its Catalan and Spanish acronym) are Barcelona’s pilot service to inform and advise people who are in a situation or at risk of energy poverty.

The PAPE offer information and advice to reduce energy and water use in the household and guidance on existing measures to protect vulnerable consumers. They also provide information on how to process grants for the rehabilitation of housing that is in poor living conditions (poor insulation, damp, building problems, etc.) and help in the dialogue with the supply companies, as well as detecting cases of energy vulnerability.

Participation of Ecoserveis

Ecoserveis has taken charge of developing the pilot test of the Attention Points to Energy Poverty in the districts of Sants Montjuïc, Nou Barris, Sant Martí and Sant Andreu in Barcelona.

Related projects


  • To detect possible situations of energy poverty.
  • Intervene the households of vulnerable families.
  • Ensure the fulfillment of the law 24/2015.

Results achieved

Users attended in the Front Office
individual face-to-face, telephone and telematic consultations
interventions at home


Project scope